Shipping Information
- Worldwide Shipping Rate: $3.89
- Free Worldwide Shipping: Available for orders over $70
Shipping Times
- Dispatch Time: 3 to 5 days (tracking details may take slightly longer to be emailed). Each item has an individual tracking code.
| Region | Shipping Time |
|---|---|
| US & Canada | 6 – 24 business days |
| UK & EU | 6 – 25 business days |
| International | 10 – 27 business days |
If your order does not arrive within 30 business days, please contact us for a refund or replacement.
Potential Delays
Orders may experience delays due to:
- Pending credit approval and verification
- Customs processing
- Customization requirements
- Shipping to remote locations
Most orders are shipped within 3 business days; however, during peak seasons, shipping may take up to 5 business days. You will receive an email confirmation with tracking number(s) once your order has shipped.
Return Policy
Returns
Our return policy lasts for 30 days after you receive the product. If 30 days have passed since you received the product, we cannot offer a refund or exchange. To qualify for a return, the item must be:
- Unused
- In the same condition as received
- In its original packaging
Certain items, such as sale items, are non-returnable.
To process your return, please include a receipt or proof of purchase. Partial refunds may be issued under the following conditions:
- Obvious signs of use
- Opened items
- Items not in their original condition or missing parts not due to our error
- Returns made more than 30 days after delivery
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, credit will be applied to your original payment method within a certain number of days.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company; it may take some time for the refund to post.
- Reach out to your bank; processing times can vary.
If you’ve completed these steps and still haven’t received your refund, please contact us at info@streetgarm.com.
Sale Items
Only regular-priced items can be refunded; sale items are not eligible for refunds.
Exchanges
We only replace items if they are defective or damaged. To exchange an item, please email us at info@streetgarm.com.
Shipping for Returns
To return your product, please mail it to the address provided by our customer service team at info@streetgarm.com.
You are responsible for paying your own shipping costs for returning items. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund.
For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.