Returns
Our return policy lasts for 30 days from the date you receive the product. If 30 days have passed since you received your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be:
- Unused
- In the same condition that you received it
- In its original packaging
Certain types of goods, such as sale items, are exempt from being returned or refunded. To complete your return, we require a receipt or proof of purchase.
Partial Refunds
Partial refunds may be granted in certain situations, including:
- Obvious signs of use
- Items that have been opened
- Items not in their original condition or missing parts not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time for the refund to post.
- Reach out to your bank; processing times can vary.
If you’ve completed all these steps and still have not received your refund, please contact us at info@streetgarm.com.
Sale Items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at info@streetgarm.com.
Shipping for Returns
To return your product, please mail it to the address provided by our customer service team at info@streetgarm.com.
You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.